FreightX, provides an online and mobile platform to connect Shippers with Carriers for the transportation of cargo. Shippers can submit a request for the transportation of cargo (“Shipment”), Carriers can accept such requests and assign Drivers to fulfill them, and Shippers, Carriers, and Drivers (as applicable, “you” or “your”) can track such requests. To provide Services, FreightX collects and processes various categories of data. This Privacy Notice describes how FreightX (“we” or “us”or“our”) collects, uses, and discloses information when you use our websites, mobile applications, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.
We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the Effective Date at the top of this Privacy Notice, and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification on our mobile app or via email). We encourage you to review this Privacy Notice whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Collection of your personal information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you fill out a form, request to be a Carrier, Shipper, or Partner, log in to your FreightX account, submit or accept a Shipment request, request customer support, or otherwise communicate with us. This information may include name, company name, email address, phone number, address, financial information, video and call recordings, insurance information, service ratings and reviews, and any other information you choose to provide.
Information We Collect When You Use the Services
When you use the Services, we collect additional information about Shipment requests and how they are fulfilled, including the following:
Shippers: If you are a Shipper and submit a Shipment request, we collect certain details related to your submission, including the date and time of your request, origin and destination addresses, description of the cargo being transported, rate, and other information about the Shipment.
Carriers: If you are a Carrier, we collect information about your lane preference, acceptance, and fulfillment of any Shipment requests, including financial, vehicle, and driver information.
Drivers: If you are a driver transporting loads on behalf of a Carrier, we may collect information on your travel to fulfill a Shipment request. We also collect information about your location and about documents you upload, as described below.
Providing Services to our users requires the collection of precise location information. When you download or use our mobile applications, we may ask for permission to access your precise location. If you grant our mobile applications permission to access your location through the permission system used by your mobile operating system, we will collect the precise location of your mobile device. We use this information to track Shipments, understand your typical driving patterns, and to potentially offer Carriers jobs that are more likely to be relevant to them and their Drivers. You may deny or revoke your permission at any time but doing so may affect your ability to utilize all features of our Service.
We may also derive your approximate location from your IP address or phone number, only while you have an active job once the job is completed the App will not use location services. We may also receive information about your location from third parties, such as the Shippers and Carriers involved in fulfilling any Shipment request.
The FreightX app will collect location data for estimated arrival times only when you have an active job and the app is in use or in the background.
Photographs and Documents
Our Services may ask you to photograph and upload to the Services certain documents related to the fulfillment of a Shipment request, such as certificates of insurance and other legal documents, bills of lading, and proofs of delivery. To do this, our mobile applications will request access to the camera on your mobile device via the permission system used by your mobile operating system. You may deny the requested access but doing so may affect your ability to utilize all features of our Services.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
Log Information: We collect log information about your use of the Services, including the type of browser or mobile app version you use, access times, pages viewed, your IP address, and the page you visited before and after navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, mobile device and mobile app identifiers, and mobile network information.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect from you directly. These third parties include, but are not limited to, Partners, verification services (for instance, to confirm your insurance or regulatory compliance status), credit agencies and bureaus, and publicly available sources.
Use of Information
We use the information we collect in order to provide and improve our Services, including to connect Shippers with Carriers, match Drivers with Shipment requests, facilitate transportation of cargo, process payments, and confirm delivery. We use your phone number to call you and send you SMS messages about potential and current Shipments. We may also use information about you for other purposes, including to:
- Send you technical notices, updates, security alerts and support, and administrative messages;
- Respond to your comments, questions, and requests and provide customer service;
- Communicate with you about products, services, offers, opportunities, promotions, rewards, and events offered by FreightX and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage, and activities in connection with our Services;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of FreightX and others;
- Personalize and improve Services and provide advertisements, content, or features that match user profiles or interests;
- Carry out any other purpose described to you at the time the information was collected.
FreightX takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
Sharing of Information
We share information we collect about you, as described in this Privacy Notice or as at the time of collection or sharing, including sharing with other users of our Services and various third-parties as described below. FreightX does not sell personal information.
Sharing with Other Users of our Services
Depending on how you use our Services, we may share information about you with other users of the Services. If you are a Shipper or Partner, your name or company name, your instructions, address, will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, Shipment, and payment history with FreightX, may be shared with other users.
We may also share information about you with other third parties, such as:
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of FreightX or others, with law enforcement or other entities and individuals;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- Between and among FreightX and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
- With your consent or at your direction;
- We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Accessing your personal information